Make a Compliment or Complaint

Complaints Procedure - If you have any comments or criticisms about the service provided by the doctors and staff you are entitled to ask for an explanation.

We aim to provide the best service for our patients and encourage you to let us know about any difficulties.

Complaints will be dealt with firstly by the Practice Manager. It is best to write or telephone your complaint to the Practice Manager who will reply to your problems within a maximum of two weeks, but is likely to be within just a few days.

You may make a complaint on behalf of someone else, but we will need consent from that person before the complaint can be discussed. All information, including the outcome of a complaint will be recorded and kept in the strictest confidence.