Complaints Procedure
- Download Complaint Registration Form [pdf, opens in new window]
If you have any comments or criticisms about the service provided by the practice you are entitled to request an investigation and explanation.
We try to provide the best service for our patients and encourage you to let us know about any difficulties.
This informal system does not affect your right to make a formal complaint to the Carlisle and District PCT and in some cases you may be advised to do this if the practice system is considered inappropriate. Complaints will be dealt with first by the Practice Manager, Tracey Scott, who you may contact in person or by phone. We will try to solve most problems within two weeks of receiving a complaint, but will let you know of any delays.
You may make a complaint on behalf of someone else, but we will need consent from that person before we can discuss the situation. A copy of our complaint registration form is attached, you may use this or write or phone. All information, including the outcome of the complaint will be recorded and kept in the strictest confidence. If you need any help with the form either the Practice Manager or one of the receptionists will be pleased to help you.
The staff of PALS (Patient Advice and Liason Service) at Carlisle and District Primary Care Trust, Wavell Drive, Rosehill, Carlisle. Tel: 603500 will also be able to offer advice and guidance with your complaint.
We will always try to explain and solve any problems you may have as quickly as possible.